Returns & Refunds Policy

At baby2child, we want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help.

30-Day Returns Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unworn, and in original packaging
Items must be in a resalable condition
You must provide proof of purchase (order number or receipt)
Return requests must be submitted within 30 days of delivery

How to Start a Return

To initiate a return, please contact us at:

📧 hello@baby2child.co.uk
📞 0330 633 1040

Once your return request is approved, we’ll provide:

Return instructions
The correct return address
A return label where applicable

Please note: Items sent back without prior approval will not be accepted.

Return Address

Returns must be sent to the address provided after your return request is approved.
(This helps ensure returns are processed quickly and correctly.)

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit
Original delivery charges are non-refundable, unless the return is due to our error

Non-Returnable Items

We do not accept returns for:

Assembled or used furniture or pushchairs
Personalised or made-to-order items
Gift cards
Sale or clearance items
Products returned without original packaging
Perishable goods, personal care items, hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible, please contact us before returning it.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us as soon as possible with:

Your order number
A description of the issue
Clear photos of the fault or damage

If a fault develops within 6 months, we’ll offer a repair, replacement, or full refund in line with the Consumer Rights Act 2015.

Exchanges

We don’t offer direct exchanges.
The fastest way to receive a replacement item is to:

Return the original item (subject to approval)
Place a new order once your return is accepted

If you need help with this, just let us know.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If approved:

Refunds are processed to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

If more than 15 business days have passed since approval, please contact us.

Need Help?

If you have any questions about returns or refunds, we’re happy to help: